Artificial intelligence (AI) and data science are revolutionizing customer service with advanced algorithms and cutting-edge generative AI (GenAI) frameworks, changing the landscape from reactive to proactive. AI systems, powered by sophisticated large language models (LLMs), empower agents to swiftly identify customer issues, deliver instant responses, summon precise services, and assess service quality. These intelligent models […]

The saying goes: hindsight is 20/20. The idea that once you know the outcome of a situation or the answer to a difficult problem, it’s much easier to see why something happened or what you could have done differently. Every one of us tends to think that past events were more predictable than they actually […]

Introduction: Why “AI as Friends”? In my three decades immersed in technology—from the early days of the World Wide Web to today’s generative AI explosion—I’ve come to view advanced AI not as mysterious engines, but as digital colleagues with personalities reminiscent of our own human associates. Just as in any professional circle, some friends are […]

Artificial intelligence is among the most powerful technologies ever created by humankind. What is its main advantage? The ability to analyze and produce information at a pace that is impossible for human beings to achieve. Currently, the main benefits of this technology are most visible in the spheres of education, editing, and copywriting. However, modern […]

I’m pleased to announce the availability of Fastlane in your AWS CodeBuild for macOS environments. AWS CodeBuild is a fully managed continuous integration service that compiles source code, runs tests, and produces ready-to-deploy software packages. Fastlane is an open source tool suite designed to automate various aspects of mobile application development. It provides mobile application […]

As businesses increasingly embrace the cloud, the complexities of managing cloud expenses also increase. While cloud services can provide significant business advantages but also introduce unexpected costs that may erode your budget if not carefully monitored. It has become a concern for many organizations and has left them grappling with hidden fees that can accumulate […]

In a perfect world, every business aiming to build a data platform – meaning an infrastructure for storing, processing and managing data at scale – would have a team of skilled data scientists and analysts already on hand, ready to implement the platform of its dreams. In the real world, of course, few businesses enjoy […]

STEM (Science, Technology, Engineering, and Math) education has always relied on hands-on experiments. Practical learning, whether mixing chemicals in a lab, testing circuits, or coding programs, is essential. But, traditional labs can be expensive, require a lot of space, and limit access to students who aren’t physically there. That’s where cloud-based virtual labs are changing […]

Last week, I had an amazing time attending AWS Community Day Thailand in Bangkok. This event came at an exciting time, following the recent launch of the AWS Asia Pacific (Bangkok) Region. We had over 300 attendees and featured 15 speakers from the community, including an AWS Hero and 4 AWS Community Builders who shared […]

Virus notifications can be quite concerning, and they are definitely alarming for any Mac user, regardless of how much experience they have. The last thing you want is a virus on your Mac, as it can lead to data loss, performance issues, and other potential security breaches. Knowing how to identify legitimate threats and determining […]