Anycast is a standard, table-stakes feature of every authoritative DNS service. It makes sense: inbound queries should always be routed to the best available servers—usually the ones that are geographically closest. Yet, there is one glaring exception: China. The internet in mainland China is walled off from the rest of the world. Any DNS query that […]

My memories of Amazon Web Services (AWS) re:Invent 2023 are still fresh even when I’m currently wrapping up my activities in Jakarta after participating in AWS Community Day Indonesia. It was a great experience, from delivering chalk talks and having thoughtful discussions with AWS service teams, to meeting with AWS Heroes, AWS Community Builders, and […]

Focus instead on where best to run your workloads and start using cost-conscious coding  The big cloud service providers are moving into AI – and this has some folks sounding the alarm. The narrative is that when businesses embrace the AI capabilities of AWS, Google Cloud, and Microsoft Azure, they are handing over even more power to […]

Paying attention to the latest customer service trends ensures that an organization is prepared to meet changing customer expectations. Customer loyalty is waning, spurred on by the COVID-19 pandemic, social influences and the ease of switching brands. More than ever, organizations must stay on top of changes in the customer service experience to improve customer […]

Some of the first teachings about improving the planet seem simple: reduce, reuse, recycle. People have since made lifestyle choices and adjustments, such as biking to work and segregating garbage, to bring this rule to life and help save the environment. Now, climate change is affecting businesses as much as individuals. According to the United […]

Open-source artificial intelligence (AI) refers to AI technologies where the source code is freely available for anyone to use, modify and distribute. When AI algorithms, pre-trained models, and data sets are available for public use and experimentation, creative AI applications emerge as a community of volunteer enthusiasts builds upon existing work and accelerates the development […]

There has been a lot of recent discussion around the business value of environmental, social and governance (ESG) reporting, and the degree to which it relates to financial performance and other measures of business value. When it comes to focusing on the “environmental” aspect of ESG—often referred to as “sustainability”—there are many ways this area […]

As we step into 2024, the technological landscape is poised for transformative shifts. This year, key predictions from leading technology thought leaders highlight ground-breaking developments. From the intensification of post-quantum cryptography conversations in boardrooms to the inevitable clash between AI as a cybersecurity savior or adversary, 2024 is shaping up to be a pivotal year. […]

The role of procurement extends beyond transactional activities. A procurement strategy allows an organization to navigate an increasingly complex global supply chain, adapt swiftly to market fluctuations, and achieve cost optimization, operational efficiency and growth. By assessing and proactively managing risks inherent in the supply chain, organizations can shield themselves from disruptions and strengthen the […]

The past few years have rapidly accelerated cloud adoption and impacted the overall IT landscape. Wider cloud adoption has enabled more enterprises to take advantage of the cloud’s myriad benefits, but companies are still in the process of streamlining their cloud approach. As cloud systems become more sophisticated and secure, and as advancements in other […]