Once an enterprise decides to go all-in on zero trust, it usually starts strong, only to hit barriers no one saw coming. This makes a roadmap essential. Seeing its clients who are pursuing zero trust facing challenges in reaching the next level of maturity, Forrester invested a year of its zero trust team’s time in creating […]

At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues who collaborated to write the announcement post wrote about some of the challenges that contact centers face with training new agents to get up to speed with their agent desktop. They also mentioned that until […]

Three years before millions of viewers saw, arguably, one of the most thrilling World Cup Finals ever broadcast, TF1, the leading private TV channel in France, started a project to redefine the foundations of its broadcasting platform, including adopting a new cloud-based architecture. They, and all other broadcasters, have been observing diminishing audiences for traditional […]

AWS Application Migration Service (AWS MGN) can simplify and expedite your migration to AWS by automatically converting your source servers from physical, virtual, or cloud infrastructure to run natively on AWS. In the post, How to Use the New AWS Application Migration Server for Lift-and-Shift Migrations, Channy introduced us to Application Migration Service and how […]

Today, I am pleased to announce the availability of Amazon Chime SDK call analytics, a new set of capabilities that helps make it easier and cost effective to record and generate insights on real-time audio calls: transcription, voice tone analysis, and speaker search. We’ve also improved the Amazon Chime SDK section of the AWS Management […]

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! In Finland, where I live, spring has arrived. The snow has melted, and the trees have grown their first buds. But I don’t get my hopes high, as usually around […]

(Updated: 03.24.2023) One of the least considered benefits of cloud computing in the average small or mid-sized business manager’s mind is the aspect of disaster recovery. Part of the reason for this is that so few small and mid-size businesses have ever contemplated the impact of a major disaster on their IT infrastructure, let alone […]

On my recent trip to Australia, I met with a handful of startups that are solving hard problems in healthcare, like mapping the brain, predicting seizures, and improving rehabilitation for elderly patients. And in all of these cases, cloud technologies are helping to accelerate research and innovation. After half a dozen trips spread across two […]

Companies across multiple industries, such as advertising and marketing, retail, consumer packaged goods (CPG), travel and hospitality, media and entertainment, and financial services, increasingly look to supplement their data with data from business partners, to build a complete view of their business. Let’s take a marketing use case as an example. Brands, publishers, and their […]

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! A new week starts, and Spring is almost here! If you’re curious about AWS news from the previous seven days, I got you covered. Last Week’s LaunchesHere are the launches […]