67% of customers who contact their Digital Service Provider’s (DSP’s) customer service report broadband issues. Around 26% of customers report inconsistent internet speed causing work from home issues during the pandemic. A recent E&Y report on ‘exceeding customer expectations’, clearly shows that good customer service is a critical element for value creation and customer loyalty. […]

As humans require more and more computing power and more and more cloud storage, we’re going to need more and more data centres. So what do the data centres of the future look like? The expansion of 5G technology across the world and with projects like Elon Musk’s Starlink promising to provide the entire globe […]

Apache Kafka is an open-source platform for building real-time streaming data pipelines and applications. At re:Invent 2018, we announced Amazon Managed Streaming for Apache Kafka, a fully managed service that makes it easy to build and run applications that use Apache Kafka to process streaming data. When you use Apache Kafka, you capture real-time data […]

AWS IQ launched in 2019 and has been helping customers worldwide engage thousands of AWS Certified third-party experts and consulting firms for on-demand project work. Whether you need to learn about AWS, plan your project, setup new services, migrate existing applications, or optimize your spend, AWS IQ connects you with experts and consulting firms who […]

AWS Disaster Response Team volunteer Paul Fries runs cable to provide connectivity in a police station that has been converted into a supply distribution center and housing for National Guard troops and FEMA. During the crisis that has resulted in the aftermath of Hurricane Ida, the AWS Disaster Response Team is providing personnel and resources […]

Nothing in entrepreneurial life is more exciting, frustrating, time-consuming and uncertain than launching a new product. Creating something new and different can be exhilarating, assuming everything goes according to plan. Yet launching new technology products presents unique challenges, and it’s common for many new products to stall in the early build stages. Because of what’s […]

Global demand for video content has been rapidly increasing and now has the major audiences of Internet and mobile network traffic. Over-the-top streaming services such as Twitch continue to see an explosion of content creators who are seeking live delivery with great image quality, while live event broadcasters are increasingly looking to embrace agile cloud […]

Most Digital Service Providers (DSPs) aim to provide digital capabilities to customers but struggle to transform with legacy O/BSS systems. According to McKinsey research, 70% of digital transformation projects don’t reach their stated goals. However, these roadblocks must not deter DSPs from achieving their digital goals. DSPs with robust digital capabilities boast a profit margin […]

In 2015, we launched Amazon Elasticsearch Service (Amazon ES), a fully managed service that makes it easy for you to perform interactive log analytics, real-time application monitoring, website search, and more. Amazon ES has been a popular service for log analytics because of its ability to ingest high volumes of log data. Additionally, with UltraWarm […]

At AWS re:Invent 2020, we preannounced new deployment options of Amazon Elastic Container Service (Amazon ECS) Anywhere and Amazon Elastic Kubernetes Service (Amazon EKS) Anywhere in your own data center. Today, I am happy to announce the general availability of Amazon EKS Anywhere, a deployment option for Amazon EKS that enables you to easily create […]