Service delivery operations are vital for the success of Digital Service Providers (DSPs). However, most DSPs struggle with the conventional service delivery process leading to high customer churn and reduced NPS. Based on the engagements with various DSPs, we identified the common challenges that the conventional enterprise service delivery process faces as below: Siloed systems […]

High-profile cybersecurity breaches are increasingly in the news, a prime example being the NHS incident of May 2017 when services were brought to a standstill for several days though cancelled appointments and operations, at great financial and individual cost. You’d expect the desire to avoid unnecessary financial losses/liabilities and negative publicity would motivate organizations to […]

(Updated:12,30,2021) In the modern world, more and more people think about online safety. Cybercrime is developing rapidly: malware attacks, suspicions that a global cyberwar is unfolding between states, Internet users, private data thefts, numerous hacker attacks, as well as a huge number of online fraud cases, including phishing scams and more. Involuntarily, you start thinking […]

Recent innovations in technology and the COVID-19 pandemic spurred many organizations to embrace automation. This includes incorporating intelligent automation to streamline their workflows. But while organizations are becoming smarter, consumers are asking for more human interaction. While the latest digital technologies have enabled organizations to thrive by making their operations more efficient, streamlined, and cost-effective, […]

By now it’s evident that artificial intelligence (AI) is the singular most definitive technology of this generation, and it’s powering broad industrial transformation across critical use cases. Enabling this AI-driven transformation hinges on accurate, high performing AI models and model training acceleration. Ronald van Loon is a NVIDIA partner and had the opportunity to apply […]

Indonesia is riding a wave of innovation, with some of the region’s most exciting startups bringing opportunities for growth and economic empowerment to every segment of the country’s diverse population. And today, Indonesia’s cloud journey just got more interesting. I’m excited to share that the AWS Asia Pacific (Jakarta) Region is now open! The new […]

As we close out the year and approach 2022, the new year offers an opportunity to address burgeoning activity on the horizon. The last 18 months have brought significant change, and with it, increased reliance on cloud technologies for enabling remote work and social interaction. Our relationship with the cloud will continue to strengthen and […]

High energy costs put the economic benefits of IoT projects beyond doubt, and they tackle sustainability at the same time, says Jonathan Custance of Green Custard Wholesale gas prices have increased by a factor of 14 since summer 2020, and electricity prices by a factor of 8. Such dramatic increases change the economics of energy […]

The AWS Region in Jakarta, Indonesia, is now open and you can start using it today. The official name is Asia Pacific (Jakarta) and the API name is ap-southeast-3. The AWS Asia Pacific (Jakarta) Region is the tenth active AWS Region in Asia Pacific and mainland China along with Beijing, Hong Kong, Mumbai, Ningxia, Osaka, […]

In our digital age, people can order lunch from their phones and have it delivered in 30 minutes. Citizen development makes work as easy as ordering food from a food app. Citizen developers are non-IT employees who use technology to make their work easy and more efficient. They are business users with little to no […]