Microsoft 365 is growing, and so are the opportunities to add value to companies that leverage the cloud service. Last year, Microsoft reported that Office 365 has 258 million monthly active users and that Microsoft Teams grew to 75 million daily active users. For shrewd IT service providers (ITSPs), this growth presents three major opportunities […]

According to reports, nearly 70% of enterprises were moving mission-critical business functions and processes to the cloud before the pandemic. In today’s new normal, that number has skyrocketed. Organizations increasingly rely on mission-critical cloud applications, such as SAP SuccessFactors and Salesforce, to help modernize business practices, streamline processes, and provide increased flexibility to adapt to […]

Amazon CodeGuru helps you automate code reviews and improve code quality with recommendations powered by machine learning and automated reasoning. You can use CodeGuru Reviewer to detect potential defects and bugs that are hard to find, and CodeGuru Profiler to fine-tune the performance of your applications based on live data. The service has been generally […]

On Saturday, April 3rd, a user from a hacking forum published the personal data from more than 500 million Facebook users. The hacked and published data were available at the forum for free and includes the telephone number, locations, bios, birthdates, and even email addresses. According to what was analyzed, the data stolen is from […]

According to research done by the AWS Shield Threat Research Team, up to 51% of traffic heading into typical web applications originates from scripts running on machines, also known as bots. A wide variety of bots – some wanted, some unwanted – are hitting your endpoints. Wanted bots are crawling your sites to index them […]

A DNS lookup is typically the starting point for establishing outbound connections within a network. Unwanted direct communication between Amazon Virtual Private Cloud (VPC) resources and internet services could be prevented using AWS services like security groups, network access control lists (ACLs) or AWS Network Firewall. These services filter network traffic, but they do not […]

When we launched Amazon CloudWatch back in 2009 (New Features for Amazon EC2: Elastic Load Balancing, Auto Scaling, and Amazon CloudWatch), it tracked performance metrics (CPU load, Disk I/O, and network I/O) for EC2 instances, rolled them up at one-minute intervals, and stored them for two weeks. At that time it was used to monitor […]

Fixing production issues is one of the key responsibilities of system and network administrators. In fact, I’ve always found it to be one of the most interesting parts of infrastructure engineering. Diving as deep as needed into the problem at hand, not only do you (eventually) have the satisfaction of solving the issue, you also […]

With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks Report. Operational inefficiencies in contact centers play a major role in the low NPS for Digital Service Providers (DSPs). Most DSPs have been struggling with high call volumes and costs for a long time, and the […]

Cybersecurity, privacy and security startups have raised $1.9 billion in three months this year, on pace to reach $7.6 billion or more in 2021, over four times more than was raised throughout 2010 ($1.7 billion), according to a Crunchbase Pro query today. 22,156 startups who either compete in or rely on cybersecurity, security and privacy […]