Contact centers have experienced overwhelming strain since the onset of the pandemic and for many organizations this chaotic trajectory has continued. In the travel industry, for example, airlines are currently facing record-breaking call volumes and their service agents are struggling to deal with a surge of inquiries. Delta reports call wait times of two to […]

NFT stands for Non-Fungible Token. Anything fungible is replaceable with something that is of an equal value. A basic example would be money. A $10 note is fungible as it can easily be replaced with another $10 note, ten $1 notes, or any number of other notes and coins that add up to $10. Anything […]

In December, we introduced the preview of Amazon Managed Grafana, a fully managed service developed in collaboration with Grafana Labs that makes it easy to use the open-source and the enterprise versions of Grafana to visualize and analyze your data from multiple sources. With Amazon Managed Grafana, you can analyze your metrics, logs, and traces […]

Since December 2019, Amazon Virtual Private Cloud (VPC) has allowed you to route all ingress traffic (also known as north – south traffic) to a specific network interface. You might use this capability for a number of reasons. For example, to inspect incoming traffic using an intrusion detection system (IDS) appliance or to route ingress […]

Since December 2019, Amazon Virtual Private Cloud (VPC) has allowed you to route all ingress traffic (also known as north – south traffic) to a specific network interface. You might use this capability for a number of reasons. For example, to inspect incoming traffic using an intrusion detection system (IDS) appliance or to route ingress […]

One of the great advantages of cloud computing is that you have access to programmable infrastructure. This allows you to manage your infrastructure as code and apply the same practices of application code development to infrastructure provisioning. AWS CloudFormation gives you an easy way to model a collection of related AWS and third-party resources, provision […]

Traditional contracts In order to understand what smart contracts are and how they can be used, we should first define what a traditional contract is. A contract can be broadly defined as a promise or performance given in exchange for a promise or performance. Traditionally this involves an offer or making a specific offer to […]

AWS Heroes go above and beyond to share knowledge with the community and help others build better and faster on AWS. Last month we launched the AWS Heroes Content Library, a centralized place where Builders can find inspiration and learn from AWS Hero authored educational content including blogs, videos, slide presentations, podcasts, open source projects, […]

Introduced at AWS re:Invent 2018, Amazon Textract is a machine learning service that automatically extracts text, handwriting and data from scanned documents that goes beyond simple optical character recognition (OCR) to identify, understand, and extract data from forms and tables. In the past few months, we introduced specialized support for processing invoices and receipts and […]

Today, I’m happy to announce the availability of AWS Backup Audit Manager, a new feature of AWS Backup that helps you monitor and evaluate the compliance status of your backups to meet business and regulatory requirements, and enables you to generate reports that help demonstrate compliance to auditors and regulators. AWS Backup is a fully […]