Recent years have witnessed an incredible transformational leap with regard to Artificial Intelligence (AI) and Machine Learning (ML), revolutionizing customer service operations worldwide. AI/ML technologies are upending industries by offering more innovative, more personalized customer experiences at reduced costs than before. AI excels at quickly processing large volumes of customer interactions to enhance service quality […]

Companies with diverse workforces are better positioned to deliver truly customer-centric experiences to all consumers. For example, when building technology, it is important that employees are aware of the cultural connotations of color schemes, symbols, and graphics. Red signifies good fortune in Chinese culture but can denote danger or caution in Western cultures. Similarly, icons […]

Software development is one arena where we are already seeing significant impacts from generative AI tools. The benefits are many, and significant productivity gains are currently available to enterprises that embrace these tools. A McKinsey study claims that software developers can complete coding tasks up to twice as fast with generative AI. The consulting firm’s […]

Today, I am pleased to announce the availability of Provisioned IOPS (PIOPS) io2 Block Express storage volumes for all database engines in Amazon Relational Database Service (Amazon RDS). Amazon RDS provides you the flexibility to choose between different storage types depending on the performance requirements of your database workload. io2 Block Express volumes are designed […]

AWS Heroes are inspirational thought leaders who go above and beyond to knowledge share in a variety of ways. You can find them speaking at local meetups, AWS Community Days, or even at re:Invent. And these technical experts are never done learning—they’re passionate about solving problems and creating content to enable the community to build […]

Dell and CrowdStrike are joining forces today to help businesses battle against cyberattacks using AI to protect against generative AI, stealth social engineering and endpoint attacks. Dell is adding CrowdStrike’s Falcon extended detection and response (XDR) platform to its current managed detection and response (MDR) service. Extended detection and response (XDR) platforms are designed to integrate across an organization’s […]

You told us one of the primary reasons to adopt Amazon Web Services (AWS) is the broad choice of services we offer, enabling you to innovate, build, deploy, and monitor your workloads. AWS has continuously expanded its services to support virtually any cloud workload. It now offers over 200 fully featured services for compute, storage, […]

We have all been witnessing the transformative power of generative artificial intelligence (AI), with the promise to reshape all aspects of human society and commerce while companies simultaneously grapple with acute business imperatives. In 2024, companies confront significant disruption, requiring them to redefine labor productivity to prevent unrealized revenue, safeguard the software supply chain from […]

This has been a busy week – we introduced a new kind of Amazon CloudFront infrastructure, more efficient ways to analyze data stored on Amazon Simple Storage Service (Amazon S3), and new generative AI capabilities. Last week’s launchesHere’s what got my attention: Amazon Bedrock – Mistral AI’s Mixtral 8x7B and Mistral 7B foundation models are […]

In September 2023, we announced a strategic collaboration with Anthropic that brought together their respective technology and expertise in safer generative artificial intelligence (AI), to accelerate the development of Anthropic’s Claude foundation models (FMs) and make them widely accessible to AWS customers. You can get early access to unique features of Anthropic’s Claude model in […]