The future of customer experience (CX) is more: more data, more technology, more surprising and delighting. It’s also more pressure to retain those customers, whether those interactions happen online or in-store. As customer expectations and habits change, so too must the CX that organizations provide. Study after study shows that customer loyalty is decreasing, as […]

AI Anywhere is a state-of-the-art offering enabling organizations to harness the power of Artificial Intelligence SAN ANTONIO, Jan. 17, 2024 (GLOBE NEWSWIRE) Rackspace Technology® (NASDAQ: RXT), a leading end-to-end hybrid, multicloud technology solutions company, today announced Rackspace AI Anywhere for Private Cloud, a cutting-edge solution that harnesses the power of Artificial Intelligence (AI) and Machine […]

Chatbots can help your customers and potential clients find or input information quickly by instantly responding to requests that use audio input, text input or a combination of both, eliminating the need for human intervention or manual research. Chatbots are everywhere, providing customer care support and assisting employees who use smart speakers at home, SMS, […]

CI/CD, or Continuous Integration and Continuous Delivery, is a methodology that revolutionized software development. It emphasizes regular, automated code integration and delivery. When we talk about CI/CD in the cloud, we refer to implementing these principles in a cloud-based environment. This approach leverages the unlimited, on-demand resources available in the cloud, enabling teams to build, […]

When it comes to data security, the ancient art of cryptography has become a critical cornerstone of today’s digital age. From top-secret government intelligence to everyday personal messages, cryptography makes it possible to obscure our most sensitive information from unwanted onlookers. Whether shopping online or saving valuable trade secrets to disk, we can thank cryptography […]

A chatbot is a program or script designed to interact and respond to humans in real-time conversation. Different organizations and individuals employ chatbots for a variety of different uses and business functions. Broadly, chatbots provide pre-written responses and information to handle basic requests or to get enough information from customers to connect them to a […]

The digital landscape is evolving at a breakneck pace, and organizations are swiftly jumping on the digital transformation bandwagon to embrace cloud-native deployments to fuel growth. Whether we talk about scalability, efficiency, or flexibility, cloud adoption has never been more enticing among organizations struggling to offer unmatched user experience. However, with great opportunities come great […]

The fusion of cloud computing, app modernization, and artificial intelligence (AI) drives digital transformation and promotes business growth. This potent integration represents a shift in how companies approach technology solutions and enhances their ability to innovate, adapt, and succeed. Cloud computing offers the scalable infrastructure required for deploying AI, and application modernization ensures that technologies […]

Beyond the traditional challenges of today’s markets, many organizations must also address the challenges of real estate and facilities management. These issues include managing rising real estate costs, increasing lease rates, new sustainability goals and under-utilized hybrid work environments.   Successfully managing your facilities can directly impact employee productivity and customer satisfaction. Facilities management plays […]

We are launching three new modules for AWS Supply Chain today. These modules are designed to help you collaborate with your suppliers across all tiers of your supply chain, with the goal of helping you to maintain optimum inventory levels at each site in the chain. Here’s an overview: Supply Planning – This module helps […]