In today’s complex global business environment, effective supply chain management (SCM) is crucial for maintaining a competitive advantage. The pandemic and its aftermath highlighted the importance of having a robust supply chain strategy, with many companies facing disruptions due to shortages in raw materials and fluctuations in customer demand. The challenges continue: one 2023 survey […]

Over the past week, our service teams have continued to innovate on your behalf, and a lot has happened in the Amazon Web Services (AWS) universe that I want to tell you about. I’ll also share about all the AWS Community events and initiatives that are happening around the world. Let’s dive in! Last week’s […]

Data monetization empowers organizations to use their data assets and artificial intelligence (AI) capabilities to create tangible economic value. This value exchange system uses data products to enhance business performance, gain a competitive advantage, and address industry challenges in response to market demand. Financial benefits include increased revenue through the creation of adjacent industry business […]

Breach and Attack Simulation (BAS) is an automated and continuous software-based approach to offensive security. Similar to other forms of security validation such as red teaming and penetration testing, BAS complements more traditional security tools by simulating cyberattacks to test security controls and provide actionable insights. Like a red team exercise, breach and attack simulations […]

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience? And why do both matter for your […]

Freshservice, a cloud-based IT service management solution, is a part of Freshworks Inc., a company that provides a variety of software solutions for customer engagement and IT service management. Freshservice was specifically designed to enable businesses to improve their IT operations through a simple yet powerful service desk. The platform was launched in 2010 with […]

A large, multinational automobile manufacturer responsible for producing millions of vehicles annually, engaged with IBM to streamline their manufacturing processes with seamless, automated inspections driven by real-time data and artificial intelligence (AI). As an automobile manufacturer, our client has an inherent duty to provide high-quality products. Ideally, they need to discover and fix any defects […]

(Updated: 02.16.2024) Most businesses today rely on data collected online to better understand their customers and deliver more personalized products, services and experiences. These insights can be transformative for an organization, especially when the right data from a variety of sources is coupled with tools like artificial intelligence (AI) effectively. But unlocking these insights isn’t […]

You’re headed to your favorite drive-thru to grab fries and a cheeseburger. It’s a simple order and as you pull in you notice there isn’t much of a line. What could possibly go wrong? Plenty. The restaurant is near a busy freeway with roaring traffic noise and airplanes fly low overhead as they approach the […]

When thinking of artificial intelligence (AI) use cases, the question might be asked:  What won’t AI be able to do? The easy answer is mostly manual labor, although the day might come when much of what is now manual labor will be accomplished by robotic devices controlled by AI. But right now, pure AI can […]