Whether placing an order, requesting a product exchange or asking about a billing concern, today’s customer demands an exceptional experience that includes quick, thorough answers to their inquiries. They also expect service to be delivered 24/7 across multiple channels. While traditional AI approaches provide customers with quick service, they have their limitations. Currently chat bots […]

Successful implementation of artificial intelligence (AI) is contingent on an AI strategy that takes into account the following considerations: Open: It’s based on the best open technologies available Trusted: It’s responsible and governed Targeted: It’s designed for the enterprise and targeted for business domains Empowering: It’s designed for value creators, not just users Designed with […]

Amazon FSx for NetApp ONTAP was launched in late 2021. With FSx for ONTAP you get the popular features, performance, and APIs of ONTAP file systems, with the agility, scalability, security, and resilience of AWS, all as a fully managed service. Today we are adding support for SnapLock, an ONTAP feature that gives you the […]

In short, yes. When we talk about data integrity, we’re referring to the overarching completeness, accuracy, consistency, accessibility, and security of an organization’s data. Together, these factors determine the reliability of the organization’s data. Data quality uses those criteria to measure the level of data integrity and, in turn, its reliability and applicability for its […]

It’s no secret that artificial intelligence (AI) is revolutionizing many industries with its fast capabilities and predictive nature. From writing code to drafting documents, AI has become a tool many professionals leverage to streamline daily workloads and tasks. AI is also influencing industries on a larger scale, including the mergers and acquisitions (M&A) market. As […]

Enterprises are often defined by how they deal with events that are out of their control. For example, how you react to a disruptive technology or cope with a sudden change in the markets can be the difference between success and failure. Contingency planning is the art of preparing for the unexpected. But where do […]

Breakdowns, equipment failure, outages and other shop floor disruptions can result in big losses for an organization. Production managers are tasked with ensuring that factories and other production lines are getting the most value out of their equipment and systems. Overall equipment effectiveness (OEE) and total effective equipment performance (TEEP) are two related KPIs that […]

As a leading financial group in Spain, CaixaBank has long been an innovator by taking a technology-first approach by placing innovation, digital transformation, customer experience and sustainable banking at the forefront of its strategy. The bank reportedly serves 20 million customers and is a country leader in digital banking with more than 11 million customers. […]

In less than a year, we’ve gone from the “run your business and apply AI to help” paradigm to a reality where enterprises in every industry are navigating how to embed AI into the fabric of their strategies. Generative AI based on foundation models has brought us to this inflection point. In fact, new research from IBM’s […]

Enrollment systems play a crucial role in various industries, from higher education institutions to online courses and professional certifications. These systems streamline the enrollment process, manage student data, and contribute to overall organizational efficiency. However, as technology advances, the integration of predictive analytics and artificial intelligence (AI) is poised to revolutionize enrollment systems, opening up […]