The COVID-19 pandemic revealed disturbing data about health inequity. In 2020, the National Institute for Health (NIH) published a report stating that Black Americans died from COVID-19 at higher rates than White Americans, even though they make up a smaller percentage of the population. According to the NIH, these disparities were due to limited access […]

Microsoft is the latest company to unveil enhanced artificial intelligence (AI) offerings to its customers. Rolling out this fall, Microsoft Copilot is an AI assistance feature designed for Microsoft 365 applications and services, Edge and Windows. The tool leverages the advanced capabilities of OpenAI’s GPT-4 large language models. Given Copilot’s ability to streamline tedious tasks, […]

The landscape of information technology and cloud computing is witnessing a transformative era marked by rapid advancements and evolving skill requirements. At the heart of this transformation is the growing significance of Cloud Engineers, professionals who are integral to navigating and harnessing the potential of cloud technologies. This sector, fundamental for cloud-based storage, backup solutions, […]

Today, we are announcing that your MySQL 5.7 and PostgreSQL 11 database instances running on Amazon Aurora and Amazon Relational Database Service (Amazon RDS) will be automatically enrolled into Amazon RDS Extended Support starting on February 29, 2024. This will help avoid unplanned downtime and compatibility issues that can arise with automatically upgrading to a […]

Reshoring manufacturing to the US­ has been a significant trend in recent years, driven by geopolitical tensions, supply chain disruptions, proximity to customers and markets, eco-system synergies and the need for positive impact on the domestic economy. However, reshoring presents several challenges—mainly workforce, technical and economic issues. AI, automation and digital labor can help tackle […]

Machine learning (ML) technologies can drive decision-making in virtually all industries, from healthcare to human resources to finance and in myriad use cases, like computer vision, large language models (LLMs), speech recognition, self-driving cars and more. However, the growing influence of ML isn’t without complications. The validation and training datasets that undergird ML technology are […]

Starting today, Amazon Route 53 Resolver supports using the DNS over HTTPS (DoH) protocol for both inbound and outbound Resolver endpoints. As the name suggests, DoH supports HTTP or HTTP/2 over TLS to encrypt the data exchanged for Domain Name System (DNS) resolutions. Using TLS encryption, DoH increases privacy and security by preventing eavesdropping and […]

Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new customers. Providing a better customer experience takes into consideration the entire customer journey and every customer touch-point. It identifies new customers through awareness, consideration, and purchase, aims to retain customers, and drives […]

A successful business strategy dictates the allocation of resources and outlines how a company will achieve its strategic goals. Whether the organization is focused on developing new products or marketing an existing service to an under-served demographic, having a solid strategy will help an organization realize its long-term goals. Typically, a strategy will be informed […]

Images are used to create instances on IBM Cloud VPC. Depending on your needs, you can select a stock image, a custom image or a catalog image. What are stock images? A stock image is the out-of-the-box operating system customized for IBM Cloud VPC environments. It is used to deploy virtual servers or bare metal […]