Satya Nadella, CEO of Microsoft: “We are on the cusp of a new era, where technology, especially AI, is amplifying human ingenuity. In the context of customer service, this means understanding and meeting customer needs even before they realize they have them, ensuring every interaction they have with a brand is seamless, intuitive, and memorable.” […]

GraphQL has emerged as a key technology in the API space, with a growing number of organizations adopting this new API structure into their ecosystems. GraphQL is often seen as an alternative to REST APIs, which have been around for a long time. Compared to REST APIs (or other traditional API specifications), GraphQL provides more […]

Artificial intelligence (AI) is now at the forefront of how enterprises work with data to help reinvent operations, improve customer experiences, and maintain a competitive advantage. It’s no longer a nice-to-have, but an integral part of a successful data strategy. The first step for successful AI is access to trusted, governed data to fuel and […]

At IBM, we believe we can make greater progress together. Our purpose is to be the catalyst that makes the world work better—and our partners are key to this mission. Together with our partners and clients, we work to solve the most complex challenges with AI and hybrid cloud. Last year, we launched our “Common […]

IT is under enormous pressure. The expectation is 24/7/365 performance while also delivering increasingly better customer experiences at the lowest possible cost. The reality is that it’s difficult to keep apps performing as designed, especially in modern, cloud-native environments with microservices and Kubernetes. Cloud costs are out of control, and teams spend too much time […]

If you play fantasy football, you are no stranger to data-driven decision-making. Every week during football season, an estimated 60 million Americans pore over player statistics, point projections and trade proposals, looking for those elusive insights to guide their roster decisions and lead them to victory. But numbers only tell half the story. For the […]

The rise of online commerce over the last two decades has completely transformed the retail and consumer goods industries—and with smartphone adoption accelerating globally, the share of shopping done via the internet will only continue to expand. But this growth in digital sales can come with a hefty price tag for retailers and consumer goods […]

Insider security threats refer to cybersecurity threats that originate from within an organization. These threats can come from employees, contractors, or any other insiders who have access to sensitive information. Concerns surrounding insider threats include data leaks, data theft, and intentional sabotage of systems or data, which can lead to financial loss, reputation damage, and […]

Last week I attended the AWS Summit Johannesburg. This was the first summit to be hosted in my own country and my own city since 2019 so it was very special to have the opportunity to attend. It was great to get to meet with so many of our customers and hear how they are […]

The recent rise of generative artificial intelligence (AI) including large language models (LLMs) has inspired organizations in every industry to consider how AI can drive innovation. Leaders are increasingly recognizing the power of AI as well as its potential limitations and risks. It’s critical that leaders think carefully about how AI is created and applied and […]