Author Archives: Lucian Systems

Generative AI: Meet your partner in customer service

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor. The challenge, however, is that many teams operate in siloes that inhibit them […]

New Amazon EC2 R7iz Instances are Optimized for High CPU Performance, Memory-Intensive Workloads

Today we’re announcing general availability of the Amazon EC2 R7iz instances. R7iz instances are the fastest 4th Generation Intel Xeon Scalable-based (Sapphire Rapids) instances in the cloud with 3.9 GHz sustained all-core turbo frequency. R7iz instances are suitable for workloads where there’s a requirement for more memory to process additional data, larger sizes of instances […]

Managing your cloud ecosystems: Migrating to a new Ubuntu operating system version

Planning and managing your cloud ecosystem and environments is critical for reducing production downtime and maintaining a functioning workload. In the “Managing your cloud ecosystems” blog series, we cover different strategies for ensuring that your setup functions smoothly with minimal downtime. In the third blog of the series, we’re discussing migrating your worker nodes to […]

The newest AWS Heroes are here – September 2023

Each quarter, the AWS Heroes program recognizes technical enthusiasts who lift up the greater AWS community through various approaches. While these inspirational individuals are driven to knowledge share, they sometimes discover novel and fun ways of using technology, such as leveraging LEDs to create a magical display of holiday lights. Many are also contributing heavily […]

What is the vulnerability management process?

Modern enterprise networks are vast systems of remote and on-premises endpoints, locally installed software, cloud apps, and third-party services. Every one of these assets plays a vital role in business operations—and any of them could contain vulnerabilities that threat actors can use to sow chaos. Organizations rely on the vulnerability management process to head off these cyberthreats before […]

Azure Free Tier vs. AWS Free Tier: Which Provides More Value?

Cloud computing has become a cornerstone for the digital transformation of businesses. From startups to large enterprises, the need for scalable, reliable, and cost-effective cloud services is more pressing than ever. Recognizing this demand, cloud service giants like Microsoft Azure and Amazon Web Services (AWS) offer Free Tier plans, allowing companies and individuals to explore […]

AWS End User Computing Innovation Day 2023: Architecting End User Computing for Change and Agility

Join us on Wednesday, September 13, for a free-to-attend online event, AWS End User Computing Innovation Day 2023. AWS will stream the event simultaneously across multiple platforms, including LinkedIn Live, Twitter, YouTube, and Twitch. Adapting to a complex landscape shaped by return-to-office mandates, pressure to migrate out of self-operated data centers, escalating security concerns, scarcity […]