Customer service remains a critical differentiator in today’s marketplace. According to Microsoft, 97 percent of customers globally say service quality strongly influences their choice of brand. In 2025 that figure is unchanged, but expectations have shifted dramatically. Customers now demand speed, personalization and seamless interactions, and companies are responding with artificial intelligence at every turn. […]

At AWS re:Inforce 2025 (June 16-18, Philadelphia), AWS Vice President and Chief Information Security Officer Amy Herzog delivered the keynote address, announcing new security innovations. Throughout the event, AWS announced additional security capabilities focused on simplifying security at scale and enabling organizations to build more resilient applications in the cloud. Below is a comprehensive roundup […]

Today, I’m happy to announce Amazon GuardDuty Extended Threat Detection with expanded coverage for Amazon Elastic Kubernetes Service (Amazon EKS), building upon the capabilities we introduced in our AWS re:Invent 2024 announcement of Amazon GuardDuty Extended Threat Detection: AI/ML attack sequence identification for enhanced cloud security. Security teams managing Kubernetes workloads often struggle to detect […]

AWS Security Hub has been a central place for you to view and aggregate security alerts and compliance status across Amazon Web Services (AWS) accounts. Today, we are announcing the preview release of the new AWS Security Hub which offers additional correlation, contextualization, and visualization capabilities. This helps you prioritize critical security issues, respond at scale […]

In today’s rapidly evolving threat landscape, runtime security has become a critical frontier in cloud-native defense. To help accelerate innovation in this space, Upwind has appointed veteran cybersecurity leader Rinki Sethi as its new Chief Security Officer. With a proven track record at organizations like Twitter, IBM, and Rubrik, Rinki brings deep expertise in building […]

Today marks the start of AWS re:Inforce 2025, where security professionals are gathering for three days of technical learning sessions, workshops, and demonstrations. This security-focused conference brings together AWS security specialists who build and maintain the services that organizations rely on for their cloud security needs. AWS Chief Information Security Officer (CISO) Amy Herzog will […]

Ransomware is predicted to cost victims around $275 billion annually by 2031, according to Cybersecurity Ventures. Yet, despite this growing threat, most organizations’ data protection strategies remain narrowly focused on mission-critical systems—typically stored as block data—while neglecting one of the most vulnerable and expansive targets: unstructured file data. This is because it is way too expensive […]

Editor’s Note: This previously published article has been updated in 2025 to reflect current ERP deployment trends, technology advances, and evolving industry best practices. You already know how ERP deployment can streamline processes across your supply chain and drive business efficiency. But one of the most critical decisions today is not if you should implement […]

The last several years have seen a dramatic shift in how businesses operate, including remote work becoming a crucial part of the workplace strategy. Whether fully remote or hybrid, most companies employing knowledge workers now offer some form of flexible work. In fact, a recent survey found that 84% of IT professionals report their organizations support remote work in some […]

Srinivas Chippagiri brings a rare blend of deep technical expertise and cross-industry experience, having led software engineering initiatives across healthcare, energy, telecom, and CRM. Now at a Fortune 500 CRM company, he focuses on building scalable analytics platforms and secure, AI-ready cloud systems. With a career marked by innovation awards and leadership roles at GE […]