When we launched Amazon CloudWatch back in 2009 (New Features for Amazon EC2: Elastic Load Balancing, Auto Scaling, and Amazon CloudWatch), it tracked performance metrics (CPU load, Disk I/O, and network I/O) for EC2 instances, rolled them up at one-minute intervals, and stored them for two weeks. At that time it was used to monitor […]

Fixing production issues is one of the key responsibilities of system and network administrators. In fact, I’ve always found it to be one of the most interesting parts of infrastructure engineering. Diving as deep as needed into the problem at hand, not only do you (eventually) have the satisfaction of solving the issue, you also […]

With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks Report. Operational inefficiencies in contact centers play a major role in the low NPS for Digital Service Providers (DSPs). Most DSPs have been struggling with high call volumes and costs for a long time, and the […]

Cybersecurity, privacy and security startups have raised $1.9 billion in three months this year, on pace to reach $7.6 billion or more in 2021, over four times more than was raised throughout 2010 ($1.7 billion), according to a Crunchbase Pro query today. 22,156 startups who either compete in or rely on cybersecurity, security and privacy […]

Shells, a robust virtual desktop infrastructure, ensures better performance by enabling its users to incorporate a layer of virtualization between the control server and any device that they choose. This way, it becomes possible to transform devices into a desktop environment powered by cloud computing. It’s a convenient way for users to access their workspace […]

Our customers come to AWS with many different experiences and skill sets, and we are continually thinking about how we can make them feel at home on AWS. In this spirit, we are proud to launch Red Hat OpenShift Service on AWS (ROSA), which allows customers familiar with Red Hat OpenShift tooling and APIs to […]

15 years is a long time in the world of technology. Back when S3 launched on March 14, 2006 (also known as “Pi Day” to some), iPhones didn’t exist, neither did tweets or likes, Facebook was still only used by a few colleges and universities, and you couldn’t hail a ride or order lunch with […]

Digitally transform operations of field technicians, design & planning team to reduce overall MTTR by 45% Most of the Digital Service Providers (DSPs) are struggling with the rising cost of repeat-dispatch and a higher Mean Time to Repair (MTTR).  As it takes a longer duration to repair faulty hardware, this impacts customer experience leading to […]

When you store data in Amazon Simple Storage Service (S3), you can easily share it for use by multiple applications. However, each application has its own requirements and may need a different view of the data. For example, a dataset created by an e-commerce application may include personally identifiable information (PII) that is not needed […]

The future is here. It’s 2021 and it’s already time for businesses to ready themselves for the new decade. The previous year has shown us that you have to be prepared for both expected and unexpected disruption, emerging risks, and economic uncertainties. Your business models and operations, employees and technology have to be agile and […]