As large language models (LLMs) have entered the common vernacular, people have discovered how to use apps that access them. Modern AI tools can generate, create, summarize, translate, classify and even converse. Tools in the generative AI domain allow us to generate responses to prompts after learning from existing artifacts. One area that has not […]

We know that understanding clients’ technical issues is paramount for delivering effective support service. Enterprises demand prompt and accurate solutions to their technical issues, requiring support teams to possess deep technical knowledge and communicate action plans clearly. Product-embedded or online support tools, such as virtual assistants, can drive more informed and efficient support interactions with […]

Business process reengineering (BPR) is the radical redesign of core business processes to achieve dramatic improvements in performance, efficiency and effectiveness. BPR examples are not one-time projects, but rather examples of a continuous journey of innovation and change focused on optimizing end-to-end processes and eliminating redundancies. The purpose of BPR is to streamline workflows, eliminate unnecessary […]

In today’s dynamic and uncertain landscape, commerce strategy—what we might formerly have referred to as ecommerce strategy—is so much more than it once was. Commerce is a complex journey in which the moment of truth—conversion—takes place. This reality means that every brand in every industry with every business model needs to optimize the commerce experience, […]

CloudTweaks recently connected with Kerem Koca, CEO and Co-Founder of BlueCloud, for a Q&A on the evolution of cloud technology and digital transformation. Kerem, who started his tech journey at Bogazici University’s Computer Engineering Program in 1988, has since propelled BlueCloud into a leading position in the realms of data analytics, GenAI, and cloud transformation. […]

In today’s data-driven world, the importance of Data Governance cannot be overstated. As organizations increasingly rely on vast quantities of data to drive decision-making, develop products, and improve services, ensuring the integrity, security, and usability of this data becomes critical. Data Governance refers to the overall management of the availability, usability, integrity, and security of […]

An online retailer always gets users’ explicit consent before sharing customer data with its partners. A navigation app anonymizes activity data before analyzing it for travel trends. A school asks parents to verify their identities before giving out student information. These are just some examples of how organizations support data privacy, the principle that people […]

You’ve probably heard a lot about data protection frameworks and regulations and the need for companies to properly secure customer data and comply, but if you’re not an IT or compliance expert, you may be wondering exactly how your business can implement strong data security controls and ensure you’re following best practices. That’s where ISO […]

Large language models (LLMs) may be the biggest technological breakthrough of the decade. They are also vulnerable to prompt injections, a significant security flaw with no apparent fix. As generative AI applications become increasingly ingrained in enterprise IT environments, organizations must find ways to combat this pernicious cyberattack. While researchers have not yet found a […]

Change is inevitable in an organization; especially in the age of digital transformation and emerging technologies, businesses and employees need to adapt. Change management (CM) is a methodology that ensures both leaders and employees are equipped and supported when implementing changes to an organization. The goal of a change management plan, or more accurately an […]