Analytics are vital to the success of a contact center. Having insights into each touchpoint of the customer experience allows you to accurately measure performance and adapt to shifting business demands. While you can find common metrics in the Amazon Connect console, sometimes you need to have more details and custom requirements for reporting based […]

The new era of generative AI has spurred the exploration of AI use cases to enhance productivity, improve customer service, increase efficiency and scale IT modernization. Recent research commissioned by IBM® indicates that as many as 42% of surveyed enterprise-scale businesses have actively deployed AI, while an additional 40% are actively exploring the use of AI technology. […]

I am pleased to announce a new use case based on trusted identity propagation, a recently introduced capability of AWS IAM Identity Center. Tableau, a commonly used business intelligence (BI) application, can now propagate end-user identity down to Amazon Redshift. This has a triple benefit. It simplifies the sign-in experience for end users. It allows data […]

In the realm of software development, efficiency and innovation are of paramount importance. As businesses strive to deliver cutting-edge solutions at an unprecedented pace, generative AI is poised to transform every stage of the software development lifecycle (SDLC). A McKinsey study shows that software developers can complete coding tasks up to twice as fast with […]

In today’s digital age, healthcare organizations face increasing pressure to protect sensitive patient data. Compliance with the Health Insurance Portability and Accountability Act (HIPAA) is essential for maintaining the privacy and security of electronic health information. Selecting a HIPAA compliant hosting provider is crucial for ensuring that healthcare data is stored and managed securely. As […]

Update (2024-05-30) – Added purchasing options. Announced in preview form at re:Invent 2023, Amazon Elastic Compute Cloud (Amazon EC2) U7i instances with up to 32 TiB of DDR5 memory and 896 vCPUs are now available. Powered by custom fourth generation Intel Xeon Scalable Processors (Sapphire Rapids), these high memory instances are designed to support large, […]

Virtually every organization recognizes the power of data to enhance customer and employee experiences and drive better business decisions. Yet, as data becomes more valuable, it’s also becoming harder to protect. Companies continue to create more attack surfaces with hybrid models, scattering critical data across cloud, third-party and on-premises locations, while threat actors constantly devise new […]

75% of CEOs used ChatGPT in the first half of 2023, with 44% incorporating it into their jobs. Gartner’s 2024 CEO survey finds that CEOs are on board with AI to a much greater extent than previously believed. 87% of CEOs agree that AI’s benefits to their businesses outweigh its risks. “Digitalization, in general, and […]

Last week, Dr. Matt Wood, VP for AI Products at Amazon Web Services (AWS), delivered the keynote at the AWS Summit Los Angeles. Matt and guest speakers shared the latest advancements in generative artificial intelligence (generative AI), developer tooling, and foundational infrastructure, showcasing how they come together to change what’s possible for builders. You can […]

Today, I am happy to announce that the Mistral Small foundation model (FM) from Mistral AI is now generally available in Amazon Bedrock. This a fast-follow to our recent announcements of Mistral 7B and Mixtral 8x7B in March, and Mistral Large in April. You can now access four high-performing models from Mistral AI in Amazon […]